FAQ (Frequently Asked Questions)

General Questions

Q: How do I place an order?
A: Browse our collections, select your products, and click “Add to Cart.” Follow the checkout instructions to complete your purchase.

Q: Can I modify or cancel my order?
A: Orders can only be modified or canceled within 1–2 hours after placing them. Please contact our support immediately.

Shipping & Delivery

Q: How long does shipping take?
A: Orders are usually processed within 1–3 business days. Standard delivery takes 7–20 business days depending on your location.

Q: Do you ship internationally?
A: Yes. Customers are responsible for any customs duties or import taxes.

Returns & Refunds

Q: Can I return a product?
A: Products must be returned within 15 days of delivery, unused, and in original packaging.

Q: How long does it take to get a refund?
A: Refunds are processed within 5–10 business days after we receive and inspect the returned items.

Product Questions

Q: Are your products safe for sensitive skin?
A: All products are carefully selected, but we recommend checking the ingredients for any allergies.

Q: Do you offer product instructions?
A: Yes, each product page includes usage instructions and safety tips.